Whole Nutrition New Zealand
These Terms & Conditions apply to all nutrition coaching and strength services providedby Whole Nutrition New Zealand (“Whole Nutrition”, “we”, “our”, “us”).
By enrolling in any Whole Nutrition programme, you agree to be bound by the following Terms & Conditions.
All Whole Nutrition programmes are sold as 16 coaching check-ins, not a fixed calendar duration of 16 weeks.
Check-ins are delivered weekly once the programme commences and form the core deliverable of the coaching service.
If a client does not submit a check-in for a given week, that check-in is considered missed and is not automatically carried over unless agreed in advance in writing by Whole Nutrition.
Whole Nutrition will notify clients when they have two (2) check-ins remaining in their programme.
Allprogrammes operate as an ongoing weekly subscription, unless paid upfront.
Weekly billing will continue until:
If a client stops submitting check-ins and Whole Nutrition does not receive writtencommunication from the client, billing will continue as normal.
Non-engagement, missed check-ins, or lack of communication does not constitute cancellation.
If a client wishes to finish their programme before completing all 16 check-ins and is paying via weekly subscription, they must notify Whole Nutrition in writing.
The following exit fees apply to subscription-based programmes:
Exit fees are payable at the time of cancellation and are required to formally close the programme and stop ongoing billing.
A programme is not considered cancelled until:
If no cancellation request is received, payments will continue to roll over as part of the ongoing weekly subscription.
Clients whochoose to pay for their programme upfront are committing to the full programme in advance.
If a programme is paid for upfront:
Upfront payments are non-refundable, including in cases of non-engagement, missed check-ins, or early completion.
Programme pauses or holds are not automatic and must be requested and approved inadvance.
Approved pauses are granted at the discretion of Whole Nutrition and may allow remaining check-ins to be completed at a later date.
Retroactive pauses will not be applied.
Clients are responsible for:
Failure to engage or communicate does not release the client from their payment obligations.
If payments are missed, declined, or remain outstanding, Whole Nutrition reserves the right to:
Any costs incurred in recovering outstanding payments, including debt collection fees,may be added to the amount owing.
Non-payment may impact the client’s personal credit rating.
Whole Nutrition reserves the right to update or amend these Terms & Conditions from time to time.
The most current version will always be available on our website and will apply to all programmes moving forward.
These Terms& Conditions are governed by and construed in accordance with the laws of New Zealand.
By enrolling in a Whole Nutrition programme, you acknowledge that:
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